What our customers are saying
Unsolicited emails from some of our business clients:
"Air Central was - by far - the most responsive, the most accommodating, and the one with the friendliest service technicians!"
"...your clear and transparent communication style coupled with Keola’s customer service really helped to alleviate some of the apprehension that [we] had."
"Once again your crew has done an amazing job! Daniel and the rest of your crew has left a very positive impression on their work efficiencies and consideration of the other people around them ... Air Central has seemed to achieve a culture of team and positivity. I would assume every company Air Central works with must be pleased... Once again Thank you very much for a job well done!"
"...I want to tell you that your men were professional and very knowledgeable. They were courteous and gave recommendations. ... they were exemplary representatives for your company. We work w/ so many AC companies in our industry, but I’m so glad that we went to Air Central when we needed servicing! You guys are awesome!"
“Just wanted to let you know Air Central is giving my facility such great service. Dan is always great at helping us with whatever we need. Air Central Inc. has made my job here a little less stressful.”
"I just wanted to write this e-mail to express how much we really appreciate your great customer service for the past 7 years. After running a business and working with many different contractors and vendors, we realize which ones are easy to work with and the quality of their work.
Air Central is a prime example of outstanding customer service, quality work, and all of your field workers are very professional. Whenever we have a problem or an emergency call you are very quick to respond and your field workers (Nate and Robert) always explain to us the problem and how they fixed it.
Robert came to the store yesterday to do a maintenance check and also fixed our leak in the back. He came back today to clean our "vents" in the front of the store since customers were sitting in our seating area yesterday. He said he wanted to stop by since he's in the area. It's these small little things that your company does that really separate you from other contractors.
I've been meaning to write to you for a while because I'm very impressed with how you operate from the office to the field. We truly appreciate everything you do and you set a perfect example for us on how to run an efficient business with great service."
"I wanted to throw out a big Mahalo to Landon and his team for his diligent work yesterday ...Excellent customer service and ownership of the project to conclusion...your team is amazing! You guys are great and provide top level customer service."
"Just a note to thank you and your guys for a great job..i am sure you know it but I must say it again..your guys are pleasant to be with and have terrific work ethic."
“Thank you soooooooo much for taking time out today in attending our meeting. It was a good meeting and I must say, Roger... has clarified and certainly educated us in the air conditioning field. I am so fortunate to have chosen Air Central as our HVAC vendor. Air Central provides immediate response whenever a problem arises.”
"Dan made the special effort to find me, explain his findings and give the options/recommendations. Impressive."
"I was at the property on Friday and your staff has done an excellent job, I walked with [customer] and they also are very satisfied with your staff, not only the work but keeping them updated and staying on schedule."
"...want you to know that Daniel always has been and continues to be the very best and you are extremely lucky to have him."
“The site visit went really well, the [OSHA] inspector and I, were impressed with your field personnel. In closing he praised ACI for the great recordkeeping, training, cleanliness of your shop and job site. This is a reflection of the upper management being supportive to the safety program and the hard work of your office manager. CONGRATULATIONS…”
"[...] That's why I enjoy using ... your company. You do the right things and truly do preventive maintenance."
"At one time last week you had three crews working on POP projects..all of them and the others thru the years have been respectful and motivated. You...have a lot to be proud of"
"....I did want to thank you for the great service and the fact that everyone at Air Central will go the “extra mile” to get things done in a timely manner. "
"... thought I'd take a moment to put a plug in for the work being done here in the field....I know you're aware of the talent you sent to this job but sometimes it doesn't hurt to hear from the field . With John Lorin and Kyle in lead and their great support team the AC and black iron install has gone very smooth. This project could have been a logistic nightmare from the start if it hadn't been for some very good field coordination , layout and good communication with all subs involved to help avoid potential conflicts."
"You have a very good company. Everyone on your crew has always been professional, competent and just good guys. Thank you for taking care of us."
"I just wanted to let you know that your guys are doing a fantastic job."
“We appreciate your great service in taking care of Watanabe Floral. Thank you for having such great workers!
We thank you all for your professionalism.”
"Nathan and Brandon are awesome, always service with a smile and willing to explain stuff to a layman like myself...Thanks for the continued wonderful service and keeping us cool!"
"Thank you both for the rapid response to our leak. We really appreciate the excellent customer service that you provide for us. Daniel always goes above and beyond for us and we really appreciate it. He is a very valuable asset to your organization. Mahalo!"
"You and your team are the best."
"Thank you so much. We at the Oahu Veterans Center and Council really appreciate the support your technicians give us...Thank you for Robert and his expertise"
"Daniel is a gem..... Daniel delivers high quality service. He is an asset to your company."
"As always, thank you for the detailed service you and your team provide us."
"... I appreciate the advance notification on service visits and the efficiency and respect shown by your personnel throughout the time we’ve engaged Air Central to handle our Air Conditioning needs. This is not necessarily a given among our many vendors and I appreciate the working relationship we’ve experienced."
..."thank you for all of the help you and the guys have given us. I look forward to another year of great service with Air Central".
"...as always, Daniel and crew delivered truly professional service on their last visit... Everything is working well and the area was left clean and reassembled. What you all provide is pretty rare these days..."
"Love your guys' service! Your workers are always easy to work with and they're very helpful. Keep up the great work!"
I also wanted to thank Air Central especially Daniel for doing such great work and keeping our system working wonderful.
Pupuole Warehouse / Western Engineering
Air Central is 2015 SBA Family-Owned Small Business of the Year - Oahu